Introduction
At Oneclin Solar ("we," "us," "our," or "Company"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.
1. Information We Collect
Personal Information
When you interact with our website, we may collect:
- • Name, email address, phone number
- • Mailing address and geographic location
- • Account username and password
- • Payment information (processed securely)
- • Installation preferences and property details
- • Communication history and support tickets
Automatically Collected Information
We automatically collect certain information about your device when you visit our website:
- • IP address and device identifiers
- • Browser type, operating system, and usage data
- • Pages visited and time spent on our website
- • Referral sources and links clicked
- • Cookies and similar tracking technologies
Information from Third Parties
We may receive information about you from third parties such as payment processors, shipping carriers, and marketing partners to provide you with better services.
2. How We Use Your Information
We use the information we collect for several purposes:
Provide Services
Process orders, manage accounts, and deliver our solar products and services
Communication
Send transactional emails, support responses, and service updates
Marketing & Personalization
Send promotional content (with opt-out options) and personalize your experience
Improve Services
Analyze usage patterns, troubleshoot issues, and enhance our website
Legal Compliance
Comply with laws, regulations, and enforce our agreements
3. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze website usage:
Essential Cookies
Required for website functionality (login, cart management, security)
Analytics Cookies
Help us understand how you use our website to improve services
Marketing Cookies
Enable personalized advertising and track marketing campaign effectiveness
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.
4. How We Share Your Information
We may share your information with:
- Service Providers: Payment processors, shipping carriers, hosting providers, and customer support platforms
- Business Partners: Installers, contractors, and authorized distributors who help deliver our services
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In case of merger, acquisition, or sale of assets
- Your Consent: With third parties when you explicitly authorize sharing
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement comprehensive security measures to protect your information:
- ✓ SSL/TLS encryption for all data in transit
- ✓ Secure password hashing and storage practices
- ✓ Regular security audits and vulnerability assessments
- ✓ Access controls limiting employee access to personal data
- ✓ Firewalls and intrusion detection systems
- ✓ PCI DSS compliance for payment processing
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal data:
Right to Access
Request a copy of your personal data
Right to Correction
Correct inaccurate or incomplete data
Right to Deletion
Request deletion of your personal data (with exceptions)
Right to Opt-Out
Opt out of marketing communications and data processing
Right to Data Portability
Request your data in a portable format
To exercise these rights, contact us at privacy@oneclinsolar.com with details of your request. We'll respond within 30 days.
7. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information immediately and terminate the child's account.
Questions About Our Privacy Policy?
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@oneclinsolar.com
Phone: +254 712 345 678
Address: Nairobi, Kenya